Retail promotion stacking and price confusion have intensified search frictions, exposing the fragility of conventional rule-based approaches. This study proposes a supermarket discount decision support system that replaces multi-agent architectures prone to intention drift with a dual-model collaborative framework, decoupling intent routing from conversational generation. The system integrates three key mechanisms. First, a structured interaction scaffold is constructed to reduce ambiguity in user inputs. Second, a dynamic fallback and replanning loop is designed to evaluate the confidence of CNN-based Optical Character Recognition (OCR) in real time, enabling autonomous global rerouting whenever confidence falls below a predefined threshold to improve robustness. Third, a memory table is introduced for data consistency verification, establishing a risk-control foundation through a traceable closed loop that spans image feature extraction, cross-validation against publicly available data, and confidence assessment. Experimental results demonstrate that, compared with the 8–10 operational steps typically required in manual workflows, the fully orchestrated system (Agent_full) consistently compresses highly constrained tasks into two interaction steps. The success rate of the T2 price comparison task reaches 86.96%, significantly outperforming B2 (46.15%) and A2 (73.08%). Although task completion time increases to 159.09 seconds, the system achieves higher-quality outcomes and minimal user interaction by shifting the cognitive burden of decision-making from users to system-level computation.
Research Article
Open Access