This study addresses the supply-demand mismatch in elderly meal assistance services, with a specific focus on the operational challenges within mountainous counties, using a cross-regional comparative analysis of Jinyun County in Zhejiang (a basic guarantee model) and Songyang District in Shanghai (a quality-oriented benchmark). A mixed-methods approach combining qualitative and quantitative analysis was employed, grounded in fieldwork and data collection including site visits to 20 elderly canteens, 76 menu samples, 238 price data points, 15 operational observations, and verification of financial documents. This was supplemented by analysis of 18 policy texts and official data from 2021-2023 within an analytical framework of “policy design – practical implementation – service efficiency.” The findings reveal significant regional differences in service layout, financing, and refinement. Jinyun County exhibits a “small and scattered” model constrained by terrain, whereas Songjiang District utilizes a “central kitchen + distribution point” approach characterized by high social participation, universal aging-friendly modifications, and intelligent supervision. Based on these empirical results, the study proposes optimization pathways such as establishing county-wide coordinated service networks, diversifying operational mechanisms, promoting digital technology adoption, and strengthening standardization, thereby offering actionable strategies to enhance service quality and efficiency in mountainous regions.
Research Article
Open Access